Return & Refund Policy
At Hlthsky, we want you to feel confident with every purchase. If something isn't right, we're here to help.
Return Window
We accept returns or exchanges within 30 days of the delivery date.
Return Eligibility
To qualify for a return or exchange, items must be:
- In their original condition
- With all accessories and packaging included
- Accompanied by proof of purchase (e.g., order number or receipt)
Return Shipping Costs
- If the return is due to a product defect or our error: We will cover all return shipping costs.
- If the return is due to customer reasons (e.g., no longer needed, ordered by mistake, change of mind): The customer is responsible for return shipping.
Refunds
Once we receive and inspect your returned item(s), we will process your refund within 10 business days. Refunds will be issued to your original payment method.
How to Request a Return or Exchange?
Contact Us:
Email us at support@hlthsky.com with your order number, reason for return, and any relevant photos if it's a quality issue.
Receive Return Instructions:
Our customer support team will provide return authorization and shipping instructions.
Ship the Product Back:
Use the provided return label (if applicable), or ship to the designated return address at your own cost (for non-quality issues).
Refund/Exchange Processed:
Once the returned item has been received and inspected, we’ll notify you and complete the refund or exchange within 10 business days.
Important Notes
- Returns sent without prior authorization may not be accepted.
- We reserve the right to deny returns that do not meet our policy requirements.
- Exchanges are subject to product availability.
If you have any questions about your order or our return process, please don’t hesitate to reach out.
Email: support@hlthsky.com